FAQS

ORDER QUANTITIES

We ask for a minimum of 3 units per item to be ordered in each wholesale order. This can be mixed across sizes and finishes. 

 

RING SIZING

  • Pinky (XXS) = Size 3 US
  • Extra small = Size 4 US
  • Small = Size 5 US
  • Medium = Size 6 US
  • Large = Size 7 US
  • Extra Large = Size 8 US

 

TURNAROUND & SHIPPING

As we hand make and pack your orders from our Melbourne studio, we ask for up to 14 business days to complete your wholesale order.  

This may be extended to 19 business days in the Christmas and holiday period or times when we are offering a sale.

When your order has been dispatched, you will receive an email with tracking information. Please check your junk inbox if you cannot find it. Make sure to read through this email thoroughly as you will receive a receipt detailing if there are any items that have not been included in your parcel. This can occur when we don't have enough stock to complete your order. Please read below about partial fulfilment for more information.

Each wholesale order placed is sent via express post with Australia Post. Orders over $300 qualify for free express shipping.

 

PARTIAL FULFILLMENT 

Order fulfillment

Depending on our material stock levels, sometimes we aren't able to fulfill all of the products in your wholesale order at once. If this occurs, your order will be partially fulfilled with what we have at the time. When the materials arrive we will fulfill the rest of your order. This will be done at no extra cost to you and will be shipped with express post.

 

PICKUP 

We offer collection for wholesale orders from our South Yarra Store. Please contact us before placing your order to arrange this. 

 

REPAIRS 

Our warranty is 3 months from the date the wholesale order was purchased.

We are more than happy to repair any of our pieces! If it is within warranty, we can repair/replace the piece that has broken. If it is outside of the warranty, we can still repair it however there costs to ship the jewellery to and from our studio will be incurred by the customer. Please get in contact to discuss this further as each case differs.

 

RETURNS & REFUNDS

We only offer refunds for wholesale items that are faulty or broken. We do not offer refunds for ‘change of mind’.

We do not offer exchanges or refunds on items that have been customised. 

For hygiene reasons, we do not offer exchanges or returns on earrings regardless of if they have been worn or not.

 

MATERIALS

Gold Filled and Sterling Silver

Gold filled is a solid layer of gold pressure bonded to a base metal, usually sterling silver. This process is not to be confused with gold plating, as gold filled has 100% more gold content than gold plating, making it more valuable, durable and tarnish-resistant.

Sterling silver is an alloy, containing additional metals in order to add strength. This is done as pure silver is way too soft to be used in jewellery making.

Gold Vermeil

Gold vermeil jewellery is made by first creating the base of the item from sterling silver, followed by plating it with a thick layer of gold. At FinerRings we use the thickest coating available of 14K solid gold to coat

our silver base. This means our gold vermeil pieces will stay yellow for around 6 months, as long as the recommended care instructions are followed.

Stainless Steel

Stainless steel is used in jewellery making for its affordable price, durability and hypoallergenic properties. It is an iron alloy mixed with chromium and has a low carbon content, making it extremely resistant to corrosion. We use the highest-grade stainless steel with a protective covering on top to ensure longevity.

This makes stainless steel jewellery perfect for people who have nickel allergies or sensitive skin, so can’t wear jewellery containing gold or silver alloys.